Under direct supervision, the Data Entry Clerk I will initiate service requests and enter data from customer shipping and repair order documentation into the RAMCO, Repair Service Module. The role holder will scan hardcopy documentation into electronic documents and attach these to Oracle Service Requests.

He / She will also perform repair audit functions. The Data Entry Clerk’s work will be monitored by the Supervisor for accuracy and transaction count per established metrics.

Key Responsibilities: Initiates service requests and enters data from customer shipping and repair order documentation into RAMCO Repair Service Module.

Scan hardcopy documentation to create electronic documentation and attaches to Oracle Service Requests.

Logs customer repair orders, customer warranty claims, and complete orders in and out of Oracle and RAMCO.

Performs repair audit functions

Receive and unpack customer equipment.

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