Permanent Global Relocations Specialist, Other, Northern Suburbs. A Global relocation services Company based in Cape Town, is looking to appoint an experienced Global relocation specialist who has experience in relocation services within the African Continent.

Responsibilities: Communicate with assignees during service delivery. Request and collect shipping documentation where needed. Door-to-Door move management: Leads handling, quoting/estimate/Pre-move surveys, Packing, export/import customs clearance, freight (SEA, Road, Air) to delivery with complete unpack at customer’s residence and claims handling. Receive, quote, and follow up on moving sales leads. Responsible for customer satisfaction on each assigned move. Responsible for ensuring profit margin on each assigned move. Control subcontractor’s quality of service.

Communication: Able to maintain business relationships with corporate clients, African Partners, and international moving companies. Excellent written and verbal communication skills. Interactions include collaboration with the booking office/team/agents/colleagues in the group/ Customer Services representatives and operations teams daily. Be a team player and contributor: Work as part of the broader move management team. Produce quotations and raise invoices timely / Timely billing. Processing of freight bookings with carriers and local partners.

Post – Delivery: contact client to obtain a full, detailed assessment of client’s experience. This is to determine if there will be a need for any claim’s assistance.

Claims: If a claim needs to be filed, initiate the process.

Managerial Tasks: Managing the moving team.

Responsible for ensuring the operational process is followed in the moving line of business. The key objective is to drive high level of service quality and consistency of service, while at the same time, driving productivity and lowest possible cost to service.

Administrative Tasks: Monitoring monthly targets and ensuring that targets are met, GP% is maximized, file closure if completed timeously and billing is completed timeously.

Weekly team meetings to follow team operational and billing progress. Working closely with management and finance on forecasts.

Key skills and qualifications: Experience in the removals sector – Critical. Knowledge of basic import and export process (SEA, ROAD, AIR), customs clearance and documentation requirements. Have previously worked as an International Removals company. Be knowledgeable of the African continent; countries, cities/towns, ports, and logistical challenges of Africa as a whole. Be fluent in English and French.

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To apply, forward your CV to: melanie@personastaff.co.za