Quality Assurance Officer, Sandton, Johannesburg. Our client based in Morningside, Johannesburg is looking for a Quality Assurance Officer to join their fast-growing company. The company is one of the fastest-growing start-ups worldwide, with millions of contently satisfied customers in over thirty countries! The organization operates in Europe, Mexico, and Africa. The widely established organization is defining the future of transport! The position does require you to work shifts.

You will be responsible for: Ensuring the smooth functioning of QA to meet business, internal, and certification requirements; this involves gathering client requirements for building a QA plan, supporting the migration team for implementation of QA plan for new client processes, and consistent delivery of QA program.

Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. Manage ticketing systems and QA accordingly. Support in the development of process improvement and innovation strategy for client business. Plan and execution of projects; managing process improvement program for client engagement(s). Act as a business interface for client transformation teams, transformation, technology, and operations teams.

Build relationships with key business leaders and other stakeholders to drive improvements. Facilitate sharing of best practices from within and outside the organization. Working hours: 24/7 rotational shift.

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Contact Surgo HR and Training: 0874700317