Customer Service Agents, Other, Cape Town. Our client is looking for exceptional customer service agents to join our continuously growing team. Our client is one of the top BPO Outsource Centers in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.

We are launching an international USA customer support Logistics campaign and we are looking for exceptional customer service representatives with a background in Air Freight logistics to join our dynamic team.

The ideal candidate will be self-motivated with a strong sense of urgency, performs well under stress and have the ability to multi-take and meet deadlines. You need to be a skilled communicator and be able to build relationships. This position is pivotal in providing the level of care and commitment that our clients have come to expect and depend on from our client.

What You'll Do Customer Service: Answer inquiries via phone and email. Proactively track shipments. Update shipment status and tracking notes in our tracking management system. Communicate with clients regarding shipment delays and status updates. Communicate with our vendors regarding shipment delays and status updates. Troubleshoot delayed shipments potentially finding alternate transit.

Multitask between platforms on the client's CRM system. Deliver the best possible customer satisfaction through your interaction with your clients. Ensuring that customers are satisfied with support resolutions provided. Determining the quickest, most effective ways to answer a customers questions. Escalating queries and concerns. Working with a team to find appropriate solutions. Quickly identify and communicate new issues for expedient investigation and resolution.

Achieve specified client SLAs Who You Are Must have Matric. Have a minimum of 1 years customer service call center experience. Neutral Accent. Excellent written and verbal communication skills.

Computer literate with good data capturing capabilities. Experience working with USA clients advantageous. Ability to work shifts. Ability to multitask - working on multiple screens at once. Exceptional interpersonal and customer service skills. Analytical and problem-solving skills. Strong technical ability including proficiency with email and support ticketing systems. Multitasking and organizational skills. Attentiveness and patience.

Ability to find the positive in any situation. Logistics, courier or freight forwarder experience. Import / Export customs knowledge.

Remuneration: Basic  R9000, Attendance Bonus  R500, Shift Allowance  R500, Commission and Incentives up to R2500.

Medical Insurance and Emergency Assistance after 3 months of employment. Professional Development: Internal LMS with access to over 70 online courses.

Campaign Working Hours: Current Mon  Fri 9pm to 9am EST the following morning. Sat 2pm to midnight EST.

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Contact Surgo HR and Training: 0874700317