Duties / Responsibilities: Provides a courteous and professional service to internal and external customers at all times.

Maintains a high standard of personal appearance and hygiene at all times.

Ensures cleanliness is maintained in assigned areas.

Ensures a smooth operation and efficiency in assigned areas.

Attends the daily briefing prior to starting of work.

Cleans assigned suites and bathrooms thoroughly up to the standards, making the necessary arrangement in guest rooms and replenish guest supplies.

Attends to guests request courteously and promptly in the course of the day.

Checks all facilities such as furniture’s, fixtures, and report any damages or missing items to the Team Leader and the Coordinator for follow up.

Ensures assigned floors including the corridors, back of the house areas, stairways and service pantries are kept in a safe and clean condition at all times.

Reports any malfunction in suites or assigned areas to the engineering department via Housekeeping Coordinator.

Reports any unusual incident, complaints, unauthorized persons in rooms and any sick or irregular behavior of guests to the Team Leader and the Coordinator.

Ensures all lost and found items are handed over to the Housekeeping Coordinators office immediately.

Ensures service pantries are kept clean, neat and tidy at all times.

Ensures all equipment and trolleys on assigned floors are kept cleaned and are in good working order at all times.

Ensures that the linen and other supplies trolleys are kept neatly arranged at all times.

Ensures proper turn down service is given as per the standard operating procedures.

Ensures deep cleaning of rooms are carried out as per the schedules.

Adheres to the hotel’s policy relating to the fire, hygiene, health and safety.

Responds to any changes in the Housekeeping function as dictated by the company, hotel or the industry.

Collects the section keys and room reports from the Coordinators Office and returns them at the end of the shift.

Attends the training and communication meetings as per the schedules and update the monthly training records.

Updates the daily work sheets accurately.

Follows up and update the maintenance list which is attached to the work sheet.

Updates the room items inventory sheet and the amenities consumption record, this is attached to the work sheet.

Records any extra items given to the rooms on the work sheet.

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