Technical Support and Customer Service Agent, Somerset West, Helderberg. Company Name: Imagine Signage. A position is available for a tech-savvy, customer-centric service agent to support, and assist our national network of digital signage & social customers.

In essence, we sell software as a service (SAAS) and strive to provide prompt, personalized, & excellent support and responses to our client base: A good understanding of computers (Windows), mobile devices (Android), and general software is necessary. Strong verbal/telephonic & copywriting skills - you will be a direct point of support (email and phone).

A second language to your advantage. Ability to multitask & adapt with strong attention to detail. Generally, act in a manner and with an attitude befitting the culture of the business (we go the extra mile).

Duties include Real-time monitoring of customers' ONLINE status via our web-based dashboard. Respond to all email, social, chat, and telephonic requests timeously and professionally. Troubleshoot and provide quality remote support, recording the processes and outcomes in our CRM tool. Scheduling and communicating with our technical ground team (create job cards). Support our client's requests for content scheduling, changes, uploads & removals. Compile content and playback reports for customers. Assist the ops manager with new installs/setups and general tech research.

A bonus: The ability to design and be innovative. The successful candidate will be offered a 3-month trial with permanent employment thereafter. A market-related salary is on offer (R8000-R12000p/m depending on experience. Unlimited smoothies, toasts, sweets, coffees & teas all day every day. Office hours 08:00- 17:00 (we often work late and weekends remotely)

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Forward your CV and cover letter to: cv@interactivemedia.co.za