He/She performs (hands on) the service activities in the outlet aiming for the highest possible customer satisfaction.

Attends regular training sessions

Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.

Ensures proper appearance (condition of uniforms) and grooming whilst on duty.

Role & Responsibilities

greet customers politely as they enter the restaurant, introduce self to customers, show customers to their tables, present menus to customers

maintain an up-to-date working knowledge of the menu items and daily specials, explain the menu items in terms of preparation, ingredients and presentation, be aware of allergy information on menu items, answer inquiries about food and beverage items on the menu

inform customers of special items not listed on the menu, take food and beverage orders accurately including any special requests, check food orders with customers to ensure correctness

input the order into POS System

work with bartenders to fill beverage orders, work with kitchen staff to process and expedite food orders

pre-set table for the orders, deliver and serve food at tables

use established food handling and serving techniques

ensure customers are satisfied with their food orders, beverages and service, upsell food and beverage items throughout the meal

monitor customer’s needs and promptly handle requests, handle customer complaints in a polite and professional manner

maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills, re-set and prepare table for customers including decorations, condiments, napkins, utensils

maintain a clean and organized service area, dispose of trash according to established procedures, perform any side-work as requested, comply with safety, health and hygiene policies and procedures

Desired Profile: To accurately and completely take food and beverage orders, efficiently serve food and beverages to customers and attend to customers’ needs. Good communication skill, flexible and willing to work on different schedules and able to stand for long period of time. Work experience as Waiter / Waitress minimum 2 years. Job Type: Full-time

Salary: From AED2,200.00 per month

COVID-19 considerations: Adheres to Municipality’s precautionary measures for Covid 19.

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