Allied Health Clinic Receptionist, Eastern Therapy Hub. Croydon North, Melbourne VIC. Medical Administration (Healthcare & Medical). Full time. $60,000–$67,000 per year.

About Us: Eastern Therapy Hub is a growing multidisciplinary allied health practice offering speech pathology, psychology, art therapy, Counselling, psychotherapy, occupational therapy, and music therapy. We’re dedicated to providing high-quality, neuro-affirming therapy to our clients in a warm and welcoming environment. As we expand, we’re looking for a receptionist/administrative assistant to join our team and support our mission of delivering exceptional care to our clients.

Position Overview: The receptionist/administrative assistant is the face of Eastern Therapy Hub, playing a crucial role in creating a positive first impression for our clients. This position involves a mix of client-facing reception duties, administrative tasks, and support for our clinical team. We’re looking for a friendly, organised, and detail-oriented individual who is comfortable managing a range of responsibilities in a fast-paced environment.

Key Responsibilities: Client Reception: Greet clients with warmth and professionalism, assist with check-ins, and ensure a welcoming atmosphere in the waiting area. Appointment Scheduling: Manage client bookings, reschedule appointments, and coordinate with practitioners across disciplines.

Billing & Payments: Process payments on the day, handle third-party payers, and ensure accurate billing for both on-site and telehealth services. Administrative Support: Maintain client records, manage correspondence, and handle incoming phone and email inquiries.

Practice Support: Assist with office tasks such as monitoring supplies, organising files, and maintaining the cleanliness and organisation of the front office area and shared spaces.

Cross-Disciplinary Coordination: Support intake processes and manage referrals across our services, ensuring smooth communication between disciplines.

Requirements Experience: Previous experience in a reception or administrative role, preferably in a healthcare or allied health setting.

Communication: Excellent interpersonal and communication skills, with a client-centred approach.

Organisation: Strong organisational skills and attention to detail, with the ability to multitask effectively.

Tech-savvy: comfortable with practice management software (experience with Splose is a plus) and general office technology.

Team Player: Positive attitude, reliable, and ready to support both clients and colleagues.

Why Join Us?

Supportive Environment: Join a close-knit team of passionate professionals dedicated to client care and professional growth.

Diverse role: engage in a variety of tasks and learn about different allied health disciplines in a multidisciplinary setting.

Personal Growth: Take advantage of opportunities for training and professional development as part of a growing practice.

If you’re a compassionate, organised, and driven individual looking to make a difference, we’d love to hear from you!

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your resume and a cover letter outlining your experience and interest in the position to scott@easterntherapyhub.com.au by 27th November.