McDonald's Restaurant – Labrador City
Food Service Supervisor
Job Location Labrador City
Posting End Date 2014-03-21
Wage / Salary $12.50 Hourly
$18.75/hour after 40 hours of work per week.
Job Type Temporary
Number of Opportunities 4
The job is full-time 40 hours per week
Job Description
• Supervise, co-ordinate and schedule the activities of Food Counter Attendants,
• Estimate and order ingredients and supplies required for the restaurant,
• Establish methods to meet work schedules
• Maintain records of stock, repairs, sales and wastage
• Train staff in job duties, and sanitation and safety procedures
• Ensure that food and service meet quality control standards
• May participate in the selection of Food Counter Attendants and assist in the development of policies, procedures and budgets
This position involves as well the supervision of crew activities on shift to ensure that Mc Donald’s standards around people, product, cleanliness and exceptional customer service are fulfilled.
Qualifications:
• Previous experience in a supervisory role is an asset
• Previous experience in a customer service role
• Strong communication and interpersonal skills
• Ability to adhere to policies/procedures
• Able to operate effectively in a fast paced environment
Key Responsibilities:
Customer Service
• Leads by example to demonstrate that the customer is top priority and reinforces positive behaviours with employees
• Responds to customers in a friendly manner with an appropriate sense of urgency
• Responds to special customer requests in a friendly manner
• Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
• Upon request, conducts regular store walk-thrus
Operations
• Displays knowledge of and works in compliance with Mc Donald's operating, food safety, security, health and safety, and employment standards and applicable legislation
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of positioning charts and pre-rush checklists
• Supervises employees to ensure primary and secondary duties are completed
• Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Monitors for, responds to and reports to store management about unsafe acts and conditions
• Completes all required shift documentation (e.g. records waste)
• Other duties as required

Address 90 Avalon Drive Labrador City Newfoundland & Labrador A2V 2Y2 Canada Contact Name Richard Sirois Contact e-mail richardsirois1@live.ca