Business Support Coordinator

Department of Housing, Local Government, Planning and Public Works

Townsville, Northern QLD

Office Management (Administration & Office Support)

Full time

$87,790-$96,217 per annum

QBuild is a commercialized business unit of the Queensland Government. It has been the Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations, and correctional and health facilities.

About the role:

In this role, you will be instrumental in supporting QBuild's mission to strengthen Queensland's building and construction industry through exceptional administrative coordination. By supervising and guiding administrative staff, you will ensure high-quality service delivery and effective support for the section and category managers.

Key responsibilities:

Oversee and coach a team of administrative staff through effective supervision, performance management, training, and support.

Provide high-level administrative support to the section and category managers, including research, preparation, and actioning of correspondence.

Serve as the central point of contact for regional staff, offering quality information on financial, information management, records management, and other administrative issues.

Ensure efficient and high-quality customer service to QBuild customers by coordinating responses to escalated queries and using interpersonal skills like negotiation and dispute resolution.

Develop and implement administrative processes to improve work order management and service delivery while preparing, monitoring, and maintaining various business reports.

Required Skills and Experience:

Experience in coaching and supervising administrative staff is essential, along with excellent attention to detail and strong communication skills. The role also requires proficiency in administrative duties and customer service.

How do I apply?

All applicants must be eligible to work in Australia.

Interested candidates are encouraged to review the below-attached applicant guide and role description. Once reviewed, please submit the following documents to apply:

resume cover letter: Applicants must provide a maximum of 2-page cover letter addressing the required skills and experience

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If you have any questions about the position or your application, contact Nicole Redsell, Senior Business Support Coordinator on 0408637604 or email Nicole.redsell@epw.qld.gov.au