Customer Service and Animal Care Officer

Albury City Council

Albury, Albury Area, NSW

Veterinary Services & Animal Welfare (Farming, Animals & Conservation)

Government - Local (Government & Defence)

Full time

Add expected salary to your profile for insights

Working at AlburyCity is not just a job; you are connected to something much bigger.

Every position, every person, and every department is here for our community and to make a difference to where we work, live, and play. We are here to learn, to grow, to achieve, and to create genuine connections within our community.

The Position

The role is responsible for assisting to deliver operations at the Albury Animal Care Centre, including administration, animal care, education, and a high level of customer service. This role includes the manual handling of both companion animals and livestock.

Working 38 hours per week with a fortnightly RDO

Be a part of our Animal Care Centre

Come and work for an engaging and dynamic team

About us

We are the facilitator of a thriving, resilient, and livable city full of opportunities and the custodians of an environment like no other. We ensure Albury is a great place to live, work, and invest.

Qualifications & experience

Class C (standard) Driver's Licence (compulsory to have and maintain) 

Demonstrated high level of experience in handling and working with companion animals

Ability to hold and maintain the appropriate approval to possess, store, and administer pentobarbital (Lethabarb) for the euthanasia of animals, including.

Correct storage

Accurate record keeping and document management

Knowledge of euthanasia techniques

Understanding safety precautions

Adherence to ethical guidelines

Knowledge of relevant legislation governing the use of euthanasia in NSW

Effective communication

Ability to assist with animal Euthanasia

Authorised Implanter Accreditation or ability to obtain

Ability to work weekends in accordance with rostering arrangements

Certificate II in Animal Studies/Equivalent experience or ability to obtain

Tasks & responsibilities

Deliver a high level of customer service consistent with AlburyCity’s guiding principles. Ensuring a positive customer service outcome.

Provide animal management incorporating quality animal care and enrichment, transport, implantation of microchips, euthanasia, animal suitability assessments, and rehoming.

Administer pentobarbital (Lethabarb) to euthanize animals in accordance with Albury City procedures.

Reunite animals with their owners as quickly as possible.

Assist in developing, implementing, and delivering a range of community education programs.

Detailed knowledge of relevant legislation, standard procedures and Council policies for all Councils being serviced by the Albury Animal Care Centre (NSW/VIC)

Hours

Based on 38 hours per week, working 38 hours across a 7-day spread (5 weeks annual leave), with actual days and times being worked in accordance with the facility roster. Hours worked on weekends will attract the appropriate loadings.

Benefits

Live and work in a culture-rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions, and with the ski fields so close you will be zooming down the mountains in under two hours. 

Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace.

We also recognize and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff), and a range of leave options and support programs.

AlburyCity is committed to being a child-safe organization by creating cultures, adopting strategies, and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility.

This role closes on the 08 June 2025 The role may close earlier for the right applicant.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Should you require any further information for this role email Andrew Hill on andrew.hill@alburycity.nsw.gov.au or call on 02 6023 8195.