User Support Technician

Tech-Eyes

Location 211 Pembina Ave Hinton, AB

Salary 37.50 hourly / 30 hours per week

Full time

Morning, Day, Weekend

Starts as soon as possible

Benefits: Financial benefits, Other benefits

Languages English

Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience 1 year to less than 2 years

Work must be completed at the physical Location. There is no option to work remotely.

Work setting

ReLocation  costs covered by employer

Willing to relocate

Responsibilities:

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Manage incidents

Supervision

1 to 2 people

Credentials

Certificates, licences, memberships, and courses

Associate Computing Professional (ACP)

Cisco certified network associate

Microsoft certified professional (MCP)

A+ Certification

Experience and specialization

Computer and technology knowledge

Android

Security software

.NET

MS Windows

Additional information

Security and safety

Bondable

Criminal record check

Transportation/travel information

Travel expenses paid by employer

Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Tight deadlines

Repetitive

Manual dexterity

Attention to detail

Sitting

Combination of sitting, standing, walking

Standing for extended periods

Personal suitability

Accurate

Client focus

Excellent oral communication

Excellent written communication

Initiative

Judgement

Organized

Team player

Time management

Honesty

Benefits

Financial benefits

Gasoline paid

Other benefits

Free parking available

Until: 2026-10-26

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email us: hinton@techeyes.ca