Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems and networks

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Replace parts as required

Provide support, including procedural documentation and relevant reports

Follow diagrams and written instructions to repair a fault or set up a system

Support the roll-out of new applications

Set up new users’ accounts and profiles and deal with password issues

Respond within agreed time limits to call-outs

Work continuously on a task until completion (or referral to third parties, if appropriate)

Priorities and manage many open cases at one time

Rapidly establish a good working relationship with customers and other professionals, such as software developers

Test and evaluate new technology

Conduct electrical safety checks on computer equipment.

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